Rapid Response Technical Support

After you have been trained and are familiar with the Nuesoft Xpress™ system, we offer ongoing technical support.

Our unique support program includes:

• “Live Help” with support representative at an average wait time of 30 seconds or less.
• Toll free number
• Permission granted controls, which allow our staff to view your screen and your issues instantly.
• Support Web site with billing tips, shortcut keys, coding information, and “how-to” tutorials.    

When we request help, the response is quick, knowledgeable, courteous, and right on.

− Jean Grant, MS, ANP, Coordinator of Clinical Service, SUNY Oswego

Additional Details

Our qualified support representatives are available weekly from 9 a.m. to 9 p.m. EST and can be reached at our 800 number or via e-mail. In addition, we offer a live help real-time messaging system that has an average queue time of less than 30 seconds. We understand that you have questions that need to be answered quickly and we are waiting for your calls.